It responds to clients' needs by providing detailed information to help empower clients to make financial decisions and simplify their lives. Truist Assist is available to Truist personal banking (retail and wealth) clients 24 x 7 via iOS, Android, and online. "Guided by our purpose to inspire and build better lives and communities, we're continuing to deliver a care-driven digital banking platform to foster seamless connections between clients' financial lives and personal lives." "The launch of Truist Assist is another milestone on our journey to co-create a client experience that is digital first, with the option of human touch," said Sherry Graziano, head of Digital and Contact Center Banking for Truist. This self-service channel embeds Truist contact centers as part of the experience, providing clients with a frictionless transition from their virtual assistant to a Truist teammate when their request warrants a deeper level of support. The digital assistant leverages natural-language processing (NLP) and natural-language understanding (NLU) to help answer clients' questions and provide financial information in digital channels. This AI-enhanced virtual assistant is the bank's latest example of its T3, or technology-plus-touch-equals-trust strategy, which combines innovative technology with personalized human touch to heighten client satisfaction and trust. 15, 2022 /PRNewswire/ - Truist Financial Corporation (NYSE: TFC), today announced the launch of Truist Assist in its mobile banking app and online banking platform for personal banking (retail and wealth) clients. Provides immediate help for clients' most common questionsĬHARLOTTE, N.C., Sept. New artificial intelligence (AI)-enhanced digital virtual assistant
0 kommentar(er)
